Delivery costs
Delivery costs vary depending on the size of your order and its destination. You can view different delivery options via our Instant Price Calculator. While we offer the most cost-effective option by default, you can choose priority production at an additional cost. Please note that this speeds up how quickly your order is printed, and does not affect shipping times.
Delivery Times
Please note that all shipping dates are estimated. If your order is time-sensitive, contact us in advance to discuss your deadline. Our cut-off time for confirmed orders is 4 PM every workday.
The shipping date will depend on the quantity, the type of printing (offset or digital) and how far your order has to travel. The bigger the order and the farther it has to travel, the longer it will take to be delivered.
We base our shipping dates on the assumption that your order will go immediately into production. If your order remains unconfirmed, you could receive a new estimated shipping date (e.g. if you confirm your order 3 days later, this will add at least 3 days to the estimated shipping date).
If you don't receive your order or tracking details one day after your estimated shipping date, you can contact us by:
- Opening a chat on our website for instant support
- Phone us on 0800 1833167
- Email us via team@mixam.de
During our busier periods, orders can take a bit longer to produce due to high volumes of work. But we will let you know if this is the case.
Delivery process
We can ship to any address in Germany. You can benefit from using this award-winning courier service, from receiving SMS notifications and easy parcel tracking to one-hour delivery windows.
In your order, if you have entered an address, and the available options do not update, it may be because we cannot find rates for the address. Please check that all details, including the postcode, are correct and try again. If the issue persists, contact our print experts for assistance.
Your order may be delivered by a different service than the one selected at checkout, depending on availability. You can still track your order using the parcel number(s) and tracking link in your account’s Orders tab or via the tracking email in your inbox.
If you experience issues, contact our team or reference the links below:
Split shipping
We offer multiple options for arranging split shipping:
Address Book
You can add up to 50 addresses either in your account’s Addresses tab by clicking ‘+ New Address’, or in your order’s Details tab after entering your billing and shipping details.
Mailing List Upload
Create a mailing list by uploading a .csv file for bulk addresses: Log in > My Account > 'Addresses' tab > ‘Mailing List’.
Label your mailing list and upload your .csv file. Once uploaded, ensure our system selects the correct columns for First Name, Last Name, Address Line 1, Address Line 2, and Address Line 3, Town/City, County, Postcode, Country, Phone Number, Company, and Email. Our website will then highlight any errors that need to be corrected, which you can alter on our website or fix in your original .csv file and reupload. Once verified, your mailing list will be available for future orders.
Using Mailing Lists in Orders:
- Go to your Shopping Cart > 'Want Multiple Shipping Addresses?' link under your print specifications.
- Select your Mailing List and choose addresses. You can choose all or select them individually.
- Adjust quantities and confirm shipping rates (it may take a few minutes for rates to load).
International shipping
Currently, we cannot fulfil international orders. However, if you wish to send your prints abroad or arrange international split shipping, visit our UK website for an instant free quote. Please note that you're responsible for paying additional fees incurred by your shipments.
Print fulfilment
Mixam has relationships with several reputable fulfilment companies, allowing us to print, pack and ship orders directly to you or customers in large and small quantities. Email us your requirements in advance to receive a bespoke quote.
Additional Information
Mixam cannot package orders using your own packaging or boxes. We pack prints securely in double-walled containers and can ship them in plain packaging. To add information to the labels or boxes, email us with your order number, or send a message through your order by logging into your account.